Canine Retreat by American Kennel Club is permanently closing all of its locations, including the one at 105 West 72nd Street.
One of our readers, who was a client of AKC Canine Retreat, contacted us about the closing. She said there wasn’t much communication from the company, and that updates about the closing and her refund was only provided after she proactively followed up with them.
Our reader said she waited on hold for quite some time in order to get the status of her refund. She was told by corporate offices that they had tried to issue refunds, but that there was a problem and that she would be sent a check.
A representative from the American Kennel Club confirmed that members have not yet been notified about the permanent closing. However, emails had been sent out about changes to hours and services due to COVID-19. The representative told us they have limited staff but are working on processing refunds, with the 72nd Street location as a priority.
The AKC Canine Retreat on 72nd Street was known for their indoor and outdoor play space. According to their website, they operated the “only privately owned outside dog run in Manhattan. The outdoor field is a fully protected, two-level area that is ideal for dogs to socialize and get exercise during the day.”
When asked if another company would step up to fill their spaces in a similar capacity, the representative said, “We appreciate the opportunity to have cared for our client’s dogs throughout the city. We are currently exploring all options.”
Canine Retreat offered services including daycare, overnight care, walking, training, and grooming. If you are looking for new options, Mutt Hutt on 72nd Street offers daycare and overnight care, and A Cut Above offers grooming at two UWS locations, one on 69th and the other on 83rd.