The Duane Reade at 2683 Broadway, between 102nd and 103rd streets, is experiencing some technical difficulties.
A sign in the window states that its “telephones, computers and registers are down” — and that it “can not fill or sell any prescriptions at this time.”
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ILTUWS reader @thejoedshow says the store is only taking cash, and that this is the second time this has happened at this store within the last month. “The pharmacy is unable to do prescriptions so you’re just kind of stuck.”
A sign in the window encourages customers to fill their prescriptions at the Duane Reade locations at 2864 Broadway (West 111th Street) or 2522 Broadway (West 94th Street).’
A thread about this issue was posted on NextDoor on April 19, the same day we got the tip from our reader.
“For AT LEAST 5 weeks this excuse for a pharmacy has not had computer ability to process prescriptions,” wrote the original poster.
One user says an employee told her they’d be closing. We reached out to the store but the person we spoke with denied this. We’ll update this post if we learn otherwise.
NextDoor users shared their frustrations of having to go on wild goose chases to get the medications they need, and several took the opportunity to endorse nearby mom and pop pharmacies which need support from the Upper West Side:
- Prevail Pharmacy @ 850 Amsterdam Ave (between 101st and 102nd streets). prevailpharmacyny.com
- Ivan Pharmacy @ 691 Columbus Ave (between 93rd and 94th streets). mygnp.com/pharmacies/ivan-pharmacy-new-york-ny-10025/
- 79th Street Pharmacy @ 215 West 79th Street (between Broadway and Amsterdam). stores.healthmart.com/79thstreetpharmacy
- Venus Pharmacy @ 972 Amsterdam Ave (at 108th Street).
Also Broadway Chemists, 2350 Broadway (85-86), 212-877-0888. Wonderful service.
Ivan is the best.
yes..Ivan is small and very accommodating and helpful
Odds are the store will not be around long. CVS signed a deal with the team putting up the building across the street for a mega store. Its expected to open early in Feb/March
Sure looks like incompetent management here. Three times in three months I received emails that my prescriptions were ready. Each time I arrived and was told to come back the next day. Last week I changed pharmacies.
I got my booster there a few weeks ago. The managing pharmacist did it. It was the very day they returned. He told me that it was all due to the pharmacy wiring that was different than the rest of the store. They are still using copper wiring in the building. He begged for the system – high-speed cable etc. but it was again wired with old-fashioned copper wiring. He was relieved they were back but was so frustrated they didn’t get updated wiring. Between the building owner, Con Ed and others involved he knew it would happen again. (The building is wired with Optimum he said but Duane Reade wouldn’t approve it for them. Maybe now they will.)
No offense to the pharmacies mentioned, but using Capsule has been a wonderful upgrade for me. Great ease of use and very responsive customer service. Imagine never again having to stand in frustration on a long line while the pharmacist battles on the phone with an insurer or doctor’s office or argues with a customer who says the scrip is wrong. Or never again arriving at a pharmacy to find that they won’t have your meds in stock for two days.
and they cannot even spell ‘prescription”
CVS
This store is a total hell hole and they do not care